Help

Placing an order

We make online shopping easy! When you have found an item you want to purchase, simply click on "Add to Shopping Cart" and the item will be added to your shopping cart. Once an item is added, you can choose to continue shopping or checkout. When you are ready to check out, click on "Check Out" at the top of any page and a summary of the items you've chosen will appear. You may now change quantities of any items by typing the number you want in the quantity box. To delete an item, change the quantity to zero. After you are finished making changes, click on "Update" and your subtotal will be recalculated.

Once you've completed and submitted your order you will receive a confirmation via e-mail within 24 hours. This letter is to confirm that we have received your order and it is being processed.

We guarantee that any information you send to our site is safe!

By Phone

Our friendly & knowledgeable staff is ready to help you place your order. To order by phone call 1-888-269-0033.

How long before my order ships?

Most of the titles we sell are in stock or are available for delivery within three business days.

You will only be charged for an item when it is shipped.

Your credit card will not be billed until your order ships!

What are my shipping options?

You may choose to have your order shipped Standard Mail, Expedited Shipping, or UPS Next Day Air.

Overnight delivery will arrive the next business day if the order is placed before 2 p.m. CT.

What payment methods do you accept?

We accept a variety of payment methods so you can choose the one that is most convenient for you!

Credit Card

We accept Visa, MasterCard, American Express and Discover credit cards. Your card will only be charged at the time we process and ship your order and only for the items being shipped. We will not charge your credit card for backorders or pre-orders until those items are shipped. There are no additional shipping charges for backorder and pre-order items.

How do I check the status of my order?

If you have any questions or concerns about the status of your order, you can e-mail us at customercare@serenademusic.com